Terms & Conditions

Welcome to our online chocolate shop! By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully:

1. Pricing and Payment: All prices displayed on our website are in local currency and inclusive of taxes. Payment must be completed at the time of order placement. We accept major credit cards, debit cards, and online payment options through secure gateways.

2. Order Fulfillment and Delivery: Orders are processed promptly, and delivery timelines are provided during checkout. Delivery times may vary based on location, and any delays will be communicated as soon as possible.

3. Customer Responsibility: Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the customer.

4. Changes to Terms: We may update these terms periodically. Continued use of our website and services implies acceptance of any revised terms.

5. Contact Information: For questions about orders or our terms, please reach out through our customer service page.

Privacy Policy

Your privacy is important to us. Here’s how we handle your information:

1. Information Collection: We collect personal information, such as name, email address, and payment details, only to process and deliver your order. Your data is protected through secure encryption.

2. Usage of Information: We use collected information to fulfill orders, communicate with customers, and improve our services. We may share necessary data with delivery and payment processing partners, who are also bound by privacy obligations.

3. Customer Rights: You have the right to request access to your data, request corrections, or delete your information at any time. Please contact us for any data-related inquiries.

4. Security: We use security measures, including secure servers and encryption, to protect your data from unauthorized access.

Refund Policy

We strive to deliver quality products and excellent customer service. If you’re not satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund: Refunds are issued if the product arrives damaged or if there was an error in the order. We require a photo of the product and proof of purchase for verification.

2. Refund Process: To initiate a refund, contact us within 7 days of receiving your order. We will guide you through the refund request process.

3. Refund Method: Approved refunds will be processed to the original payment method used during the purchase.

4. Contact for Refunds: For refund requests or inquiries, please get in touch via our customer service page.